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Order through Alibaba Trade Assurance

Q:What is Trade Assurance?

A:Trade Assurance is a free service offered by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.

Q:How to use Trade Assurance?

a. Start an order online with a Trade Assurance supplier. You can place an order online or ask your supplier to draft an order for you. For your convenience, uploading a PI is recommended.

b. Make a payment to the bank account designated by Alibaba.com. You can pay online directly on our platform via Credit Card and e-Checking. Or you can pay via Telegraphic Transfer (T/T), the beneficiary account information can be found on the order details page.

Order through HEYES official specialist team

Q:How to get a sample?

A: Samples are free. You only need to pay the postage. You can contact with our sales and get your parcel free through your own express account like DHL/TNT/Fedex etc. Or you can use HEYES express account and pay the postage directly through HEYES official account.

  • Beneficiary: Wuhan Heyes Household Supplies Co., Ltd
  • Address:Room B-2004 Wanli Plaza No.508 Youyi Avenue Wuhan China 430070
  • Beneficiary’s Bank: China Merchants Bank H.O. Shenzhen
  • Bank Address: CMB Tower No.7088 Shennan Boulevard, Shenzhen, China
  • Beneficiary’s A/C NO.:127911436732701
  • Swift Code: CMBCCNBS

Q: Which payment term do you accept?

A: T/T ,D/P, D/A, and L/C at sight.

Q: How to guarantee the quality?

A: We allowed any 3rd party inspection during the production and before shipment but on account of buyer. We also supply one year warranty for all the products we supplied. Any faulty products would be replaced or refund.

Q: What is your leading time for a single order?

A: It depends on the order quantity. Normally we can ship your order within 25 working days.

Q: Which port you can depart our cargo?

A: We owns perfect logistics system and its scope including the domestic and oversea transportation by truck/by sea/by air. We established good cooperation with top grade shipping lines or global logistics companies like MSK/JC TRANS/DAMCO/COSCO etc. We can ship/delivery our cargo from Wuhan Port /Shanghai Port /Ningbo Port /Tianjin Port /Qingdao Port etc. to all over the world.

Our Expert Sales team